Some industries are held together by outdated systems, regulatory duct tape, and 50-tab spreadsheets. Mistakes cost six figures. “Upgrades” mean hiring a new employee.
They tried SaaS. Nothing stuck.
Because SaaS comes with conditions: → Clean up your data → Follow our workflow → Use our format
But these workflows aren’t clean. They’re duct-taped, tribal, and built around exceptions. SaaS couldn’t bend. So these industries stayed stuck.
AI agents flipped the equation. They don’t wait for perfect input. They extract from mess. They learn the language of weird legacy systems. They understand that “how things work around here” isn’t written in any manual.
That’s not just automation. That’s systems empathy.
And it’s why AI agents are doing what SaaS never could: – Embedding inside outdated workflows – Scaling invisible human labor – Delivering real outcomes without demanding reinvention