ExternalHub: The Customer Portal for B2B Manufacturers
Make it effortless for buyers to choose and purchase complex products.
Customers, partners, and distributors can configure solutions, compare options, and move forward with confidence — all guided by AI agents in one shared, streamlined workspace.
Before and After
From scattered emails and files to a seamless customer portal—everything needed to simplify buying and selling, all in one place.
How Things Work Today
- Endless emails, scattered product info, and slow back-and-forth.
- Sales rely on one contact while key decision-makers stay hidden.
- Manual workflows stall deals and create misalignment.
- Product configuration is disconnected—done separately, then discussed over email.
- Deals move forward on guesswork, with no real-time insights.
How Things Work with ExternalHub
- One shared portal for product details, configurations, and orders.
- Everyone involved collaborates in one place for full visibility.
- Workflows are built into the process, eliminating manual follow-ups.
- Product configuration and comparison happen in the portal, enabling real-time iteration.
- Live data shows exactly where every deal stands—no chasing updates.
How Things Work Today
- Endless emails, scattered product info, and slow back-and-forth.
- Sales rely on one contact while key decision-makers stay hidden.
- Manual workflows stall deals and create misalignment.
- Product configuration is disconnected—done separately, then discussed over email.
- Deals move forward on guesswork, with no real-time insights.
How Things Work with ExternalHub
- One shared portal for product details, configurations, and orders.
- Everyone involved collaborates in one place for full visibility.
- Workflows are built into the process, eliminating manual follow-ups.
- Product configuration and comparison happen in the portal, enabling real-time iteration.
- Live data shows exactly where every deal stands—no chasing updates.
Want to see real AI technical expert?
It answers complex technical questions, builds configurations, explains trade-offs, and handles messy documents — like a real expert.
It answers complex technical questions, builds configurations, explains trade-offs, and handles messy documents — like a real expert.
Complete Platform for Partner Empowerment
ExternalHub simplifies every step—from capturing leads to placing orders—while making it easier for manufacturers and partners to work together efficiently.
- Turn Every Inquiry into a Deal-Ready ProjectInstead of scattered emails and lost opportunities, every lead instantly becomes a structured, actionable workspace where customers and partners can start configuring solutions.
- Empower Buyers to Compare, Configure, and SelectCustomers and partners can independently explore, compare, configure, and shortlist products, while your team remains available to assist at any step. Seamless collaboration ensures they make the right choice efficiently and with confidence.
- Get Real Visibility Into Every Buying DecisionNo more blind spots. See exactly who’s involved, what’s being discussed, and where deals stall—without relying on secondhand updates or forwarded emails.
- Workflows That Move Deals Forward AutomaticallyForget manually updating CRMs—workflows are now part of the actual process. Every interaction, from configuration to approval, moves deals forward in real-time, ensuring nothing stalls and no step is missed.
According to Forrester, digital sales rooms are centralized locations
where sales and buyers can collaborate, co-creating value and transparency
where sales and buyers can collaborate, co-creating value and transparency
How ExternalHub Helps
For Sales Leaders
Stop chasing updates. ExternalHub gives full pipeline visibility—tracking every interaction, configuration, and order in one place. No more blind spots, just clear insights.
For Sales & Presales Teams
Manual updates slow you down. ExternalHub automates workflows, approvals, and CRM updates—so you focus on selling, not admin.
For Executive Leadership
Scale without adding headcount. ExternalHub lets buyers configure, quote, and order independently—boosting revenue and efficiency.
For Partners & Customers
Search, compare, configure, order, and collaborate in a shared workspace—fast, transparent, and always accessible.
How ExternalHub Looks and Integrates with Your Systems
ExternalHub simplifies collaboration between manufacturers and partners.
Here’s how it works and connects everything:
1. Fully Branded for You
Looks and feels like part of your company website, with your logo, colors, and website address.
2. Add Your Products
Import your product information and allow partners to easily browse, select, and configure them.
3. Easy Product Shortlisting
Integrates with your website so partners can add products directly to their project shortlist for further configuration.
4. Connect to Your Systems
Works with your existing CRM system or includes a simple built-in CRM if you don’t have one.
Optionally connects to your ERP for pricing and order details.
ExternalHub simplifies collaboration between manufacturers and partners.
Here’s how it works and connects everything:
Here’s how it works and connects everything:
1. Fully Branded for You
Looks and feels like part of your company website, with your logo, colors, and website address.
2. Add Your Products
Import your product information and allow partners to easily browse, select, and configure them.
3. Easy Product Shortlisting
Integrates with your website so partners can add products directly to their project shortlist for further configuration.
4. Connect to Your Systems
Works with your existing CRM system or includes a simple built-in CRM if you don’t have one.
Optionally connects to your ERP for pricing and order details.
Optionally connects to your ERP for pricing and order details.
Implementation Journey
- Analysis & Planning:We work with you to understand your needs and tailor the solution.
- Seamless Integration:Our team manages the entire setup, whether integrating with your CRM or using our built-in system.
- Minimal Customer Effort:Your involvement is limited to key decisions—no need to allocate significant resources or time.
- Go-Live in 2 Months:Fast, efficient, and stress-free implementation
Analysis & Planning:
We work with you to understand your needs and tailor the solution
Seamless Integration:
Our team manages the entire setup, whether integrating with your CRM or using our built-in system
Minimal Customer Effort:
Your involvement is limited to key decisions-no need to allocate significant resources or time
Go-Live in 2 Months:
Fast, efficient, and stress-free implementation
Let us handle the details while you focus on growing your business.
Testimonials
Lisa M., VP of Sales
Electrical Components Manufacturer
50% More Presales
Capacity
Electrical Components Manufacturer
50% More Presales
Capacity
“We used to spend so much time answering the same product questions over email. With ExternalHub, our partners configure solutions themselves, and my team now focuses on real sales—not admin work. We’ve doubled our presales capacity without hiring more people.”
David S., Director of Engineering
Industrial Equipment Manufacturer
60% More Visibility
Into Deals
Industrial Equipment Manufacturer
60% More Visibility
Into Deals
“It’s simple: when deals move faster, you win more. With ExternalHub, our partners configure and compare products in one place, and we track everything in real-time. No more lost emails or endless calls. Since switching, we’re closing 40% more deals.”
James R., CEO
Industrial Automation Solutions
40% More Won
Contracts
Industrial Automation Solutions
40% More Won
Contracts
“It’s simple: when deals move faster, you win more. With ExternalHub, our partners configure and compare products in one place, and we track everything in real-time. No more lost emails or endless calls. Since switching, we’re closing 40% more deals.”
Want to see real AI technical expert?
It answers complex technical questions, builds configurations, explains trade-offs, and handles messy documents — like a real expert.
It answers complex technical questions, builds configurations, explains trade-offs, and handles messy documents — like a real expert.
Features Comparison
ExternalHub vs Traditional Solutions
ExternalHub vs Traditional Solutions
Cost vs. Outcomes
ExternalHub vs. Traditional Solutions
ExternalHub vs. Traditional Solutions
FAQ
A: ExternalHub speeds up sales cycles, reduces manual tasks, and automates workflows, allowing your team to close deals faster and manage more orders without additional overhead.
A: By automating repetitive tasks, ExternalHub frees up your team to focus on high-value activities, such as building relationships and driving growth, without needing to expand headcount.
A: Yes, ExternalHub is designed with a user-friendly interface, allowing partners to configure and place orders independently, reducing the learning curve and support needed.
A: With increased efficiency and faster sales cycles, most manufacturers see a significant ROI within the first year through saved labor costs, increased orders, and enhanced partner loyalty.
A: ExternalHub provides self-service capabilities for partners, actionable data insights, and streamlined workflows that allow you to respond faster to market demands, keeping you ahead of competitors.
A: Yes, ExternalHub provides insights into product configurations and usage patterns, enabling you to make data-driven improvements and connect with advocates who specify your products.
A: Yes, ExternalHub provides insights into who specifies and advocates for your products in projects, enabling you to build stronger relationships with influential partners and decision-makers.
A: Implementation typically takes around 2 months, primarily to build custom product configurators and comparison tools tailored to your product offerings.
A: Your involvement is minimal. Our team handles the heavy lifting, and we only need your input for key decisions and approvals. No need to allocate significant resources or time.
A: We’ll need your product data (e.g., specifications, pricing, and configurations) and details about your current workflows. Our team will guide you through the process, making it simple and straightforward.
A: Yes, ExternalHub is fully white-labeled, allowing you to customize it for one or multiple partners. You can control who provides technical and business support and decide how to share project data to maintain transparency and collaboration. Partners can integrate their CRM/ERP systems to gain full functionality.
A: ExternalHub has a monthly subscription cost starting at $5K, with a one-time implementation fee starting from $20K. The implementation fee depends on the complexity of your product configurators and tools. Typically, implementation is completed within 3 months, delivering faster ROI compared to traditional portals, which require high upfront investments and longer timelines.
A: Unlike traditional portals that demand high upfront costs and significant maintenance expenses, ExternalHub delivers greater value by integrating self-service tools, collaborative workspaces, and automated workflows. These features reduce the reliance on manual processes, drive faster sales cycles, and improve partner satisfaction. With measurable outcomes like 60% fewer support requests and enhanced scalability, ExternalHub provides a clear advantage over outdated, resource-intensive solutions.
