ExternalHub simplifies every step—from capturing leads to placing orders—while making it easier for manufacturers and partners to work together efficiently.
Step 1:
Create a Shareable Collaborative Workspace
Set up an external collaborative space where customers and partners can start creating configurations and solutions directly.
Step 2:
Redirect Every Lead to the Workspace
Redirect every incoming lead into private shareable workspace, bringing all potential customers into one platform for streamlined management.
Step 3:
Co-Design Solutions with Your Customers
Engage with customers and partners in real-time many-to-many conversations to review, approve, or assist in creating configurations, ensuring their needs are met accurately.
Step 4:
Manage the Buying Process with Multi-Step Workflows
Use structured multi-step workflows to guide the process seamlessly from initial lead management to final order placement.
Summary: ExternalHub brings all your channels together in a collaborative workspace, allowing you and your customers to configure solutions that simplify the buying experience from start to finish.
Ready To
Empower Partners to Self-Serve Projects?
Overtake your Competitors
Free Your Resources and Scale?
Reduce Your Internal Workload?
Let Partners Work Smarter, So You Can Grow?
Lead the Market
Change the way how you work with partners forever?
Faster configuration and approval processes enable quicker deal closures and shorter sales cycles.
Increased Sales Team Capacity:
Automation and partner self-service increase the sales team productivity and allow to generate more sales proposals.
Data on Key Decision-Makers:
Visibility into who specifies and designs your products in projects allows for targeted engagement and better strategies.
Scalability Without Extra Resources:
By enabling partners to do more independently, your organization can scale partner operations without increasing internal workload. Manufacturer Organization
Partner Organization
Less Qualification Needed:
Even untrained personnel can prepare solutions, with sales enablement integrated as an on-the-job activity.
Faster Project Execution:
Partners are empowered to configure solutions with minimal reliance on the manufacturer, speeding up the sales process.
Instant Project Handoff:
Projects can be easily shared among partner and manufacturer employees.
Your Users
Reduced Administrative Overhead:
Automated CRM and ERP updates remove repetitive tasks, allowing employees to focus on strategic customer interactions.
Improved Handoffs:
Easy delegation ensures continuity in projects, even when team members change or shift priorities.
Generated Project Documents:
Up to 60% of current work-time is saved by using auto-generated project documents.
Partner's Users
Self-service tools:
Product search, selection, and configuration tools enable users to quickly make informed decisions backed by reliable data.
Project workspace:
A shared project workspace eliminates 99% of email-based communication with the manufacturer and allows seamless project sharing within the organization.
Instant Sales and Engineering Support:
24/7 support at both project and product levels ensures users receive assistance whenever needed.
Document Generation:
The tool provides users with all documents in a ready-to-use format, saving valuable time.
What’s Inside ExternalHub
“Everything Your Partners Need in One Powerful Platform”
Unified System
Combines lead management, product configuration, partner collaboration, and order placement in one platform to simplify operations.
Advanced Product Configuration
Intuitive tools make it easy to handle even complex configurations, ensuring accurate product selection and customization without delays.
Real-Time Collaboration
Supports many-to-many project discussions through integrated webchats, enabling faster communication and resolution of queries.
Tailored and Shareable Workspaces
Collaborative spaces for internal and external users make it easy to share, update, and manage projects efficiently.
How ExternalHub Looks and Integrates with Your Systems
ExternalHub simplifies collaboration between manufacturers and partners. Here’s how it works and connects everything:
1. Fully Branded for You
Looks and feels like part of your company website, with your logo, colors, and website address.
2. Add Your Products
Import your product information and allow partners to easily browse, select, and configure them.
3. Easy Product Shortlisting
Integrates with your website so partners can add products directly to their project shortlist for further configuration.
4. Connect to Your Systems
Works with your existing CRM system or includes a simple built-in CRM if you don’t have one.
Optionally connects to your ERP for pricing and order details.
Implemetation Journey
From Analysis to go Live in 2 months
Testimonials
“With ExternalHub, we’ve connected everything—leads, configurations, and orders—into one seamless workflow. Our partners can take the reins without sacrificing accuracy or speed, and we can trust the system to keep everything aligned.”
Mark H., VP of Operations, Building Materials Manufacturer
“With ExternalHub, we’ve connected everything—leads, configurations, and orders—into one seamless workflow. Our partners can take the reins without sacrificing accuracy or speed, and we can trust the system to keep everything aligned.”
Mark H., VP of Operations, Building Materials Manufacturer
ExternalHub has completely transformed how we collaborate with partners. Tasks that once took weeks are now resolved in days, all without overloading our internal team.”
John D., CEO, Industrial Equipment Manufacturer
“Before ExternalHub, we lacked visibility into how our products were being specified and used in projects. Now, we can track the entire decision-making process. This insight has not only improved our understanding of market needs but also allowed us to optimize our product configurations. ExternalHub is more than a platform—it’s a data-driven tool that’s shaping the future of our business.”
Anna S., Chief Product Officer, Automotive Components Manufacturer
“We’ve moved from reactive support to proactive growth. ExternalHub’s collaborative tools have empowered our partners and redefined how we approach sales and project management.”
Laura B., VP of Sales, Electronics Provider
“With ExternalHub, we’ve connected everything—leads, configurations, and orders—into one seamless workflow. Our partners can take the reins without sacrificing accuracy or speed, and we can trust the system to keep everything aligned.”
Mark H., VP of Operations, Building Materials Manufacturer
“With ExternalHub, we’ve connected everything—leads, configurations, and orders—into one seamless workflow. Our partners can take the reins without sacrificing accuracy or speed, and we can trust the system to keep everything aligned.”
Mark H., VP of Operations, Building Materials Manufacturer
ExternalHub has completely transformed how we collaborate with partners. Tasks that once took weeks are now resolved in days, all without overloading our internal team.”
John D., CEO, Industrial Equipment Manufacturer
“Before ExternalHub, we lacked visibility into how our products were being specified and used in projects. Now, we can track the entire decision-making process. This insight has not only improved our understanding of market needs but also allowed us to optimize our product configurations. ExternalHub is more than a platform—it’s a data-driven tool that’s shaping the future of our business.”
Anna S., Chief Product Officer, Automotive Components Manufacturer
“We’ve moved from reactive support to proactive growth. ExternalHub’s collaborative tools have empowered our partners and redefined how we approach sales and project management.”
Laura B., VP of Sales, Electronics Provider
“With ExternalHub, we’ve connected everything—leads, configurations, and orders—into one seamless workflow. Our partners can take the reins without sacrificing accuracy or speed, and we can trust the system to keep everything aligned.”
Mark H., VP of Operations, Building Materials Manufacturer
Ready To
Empower Partners to Self-Serve Projects?
Overtake your Competitors
Free Your Resources and Scale?
Reduce Your Internal Workload?
Let Partners Work Smarter, So You Can Grow?
Lead the Market
Change the way how you work with partners forever?
Tracks product configurations, project activity, and usage patterns for informed decision-making.
Minimal to no insights on partner or end-user activity.
Feature
Data-Driven Insights
ExternalHub
Tracks product configurations, project activity, and usage patterns for informed decision-making.
Typical Portal solution
Minimal to no insights on partner or end-user activity.
Partner Empowerment
Self-service tools allow partners to independently configure and order products.
Limited configuration options, requiring heavy reliance on the manufacturer’s team.
Feature
Partner Empowerment
ExternalHub
Self-service tools allow partners to independently configure and order products.
Typical Portal solution
Limited configuration options, requiring heavy reliance on the manufacturer’s team.
Scalability
Frees up internal resources by automating processes, enabling better scalability without adding overhead.
Strains internal resources due to reliance on manual coordination and support.
Feature
Scalability
ExternalHub
Frees up internal resources by automating processes, enabling better scalability without adding overhead.
Typical Portal solution
Strains internal resources due to reliance on manual coordination and support.
Collaboration Across Teams
Supports many-to-many collaboration between partners, customers, and your team.
No collaborative tools; communication is isolated and inefficient.
Feature
Collaboration Across Teams
ExternalHub
Supports many-to-many collaboration between partners, customers, and your team.
Typical Portal solution
No collaborative tools; communication is isolated and inefficient.
Unified Platform
Combines lead management, configuration, project collaboration, and order processing in one system.
Disconnected tools and processes with no unified platform.
Feature
Unified Platform
ExternalHub
Combines lead management, configuration, project collaboration, and order processing in one system.
Typical Portal solution
Disconnected tools and processes with no unified platform.
Competitive Edge
Positions your business as a partner-first, digitally advanced company, staying ahead of competitors.
Limited functionality reduces partner satisfaction and slows growth.
Feature
Competitive Edge
ExternalHub
Positions your business as a partner-first, digitally advanced company, staying ahead of competitors.
Typical Portal solution
Limited functionality reduces partner satisfaction and slows growth.
Product Documentation
One-click download of all documentation included in the project BOM.
Requires manual search, download, or manufacturer requests.
Feature
Product Documentation
ExternalHub
One-click download of all documentation included in the project BOM.
Typical Portal solution
Requires manual search, download, or manufacturer requests.
Product Configuration
Intuitive, advanced tools for accurate product configuration, reducing errors and delays.
Basic or no configuration tools; partners must rely heavily on manufacturer support for configurations.
Feature
Product Configuration
ExternalHub
Intuitive, advanced tools for accurate product configuration, reducing errors and delays.
Typical Portal solution
Basic or no configuration tools; partners must rely heavily on manufacturer support for configurations.
CRM Integration
Preconfigured CRM or integration with your existing system for centralized data management.
CRM often not integrated; requires manual updates and separate tracking.
Feature
CRM Integration
ExternalHub
Preconfigured CRM or integration with your existing system for centralized data management.
Typical Portal solution
CRM often not integrated; requires manual updates and separate tracking.
Project Sharing
Shareable workspaces for project configurations and updates with internal and external stakeholders.
Limited to personal, single-use accounts; no sharing functionality.
Feature
Project Sharing
ExternalHub
Shareable workspaces for project configurations and updates with internal and external stakeholders.
Typical Portal solution
Limited to personal, single-use accounts; no sharing functionality.
Cost vs. Outcomes ExternalHub vs. Traditional Solutions
Aspect
ExternalHub
Traditional Manufacturing Partner Portal
Initial Cost
Starts at $5K/month with a one-time implementation cost starting from $20K, depending on the complexity of configuration tools. Implementation typically takes 3 months.
$50K to $500K+ for development, often taking 6-12 months to launch.
Aspect
Initial Cost
ExternalHub
Starts at $5K/month with a one-time implementation cost starting from $20K, depending on the complexity of configuration tools. Implementation typically takes 3 months.
Traditional Manufacturing Partner Portal
$50K to $500K+ for development, often taking 6-12 months to launch.
Ongoing Maintenance Costs
None; as a cloud SaaS solution, updates are included in the monthly price.
10-20% of initial cost annually for maintenance, support, and updates.
Aspect
Ongoing Maintenance Costs
ExternalHub
None; as a cloud SaaS solution, updates are included in the monthly price.
Traditional Manufacturing Partner Portal
10-20% of initial cost annually for maintenance, support, and updates.
Implementation Scope
Includes custom configuration tools, workflows, and integration with CRM/ERP.
Limited features like document sharing and basic configurators.
Aspect
Implementation Scope
ExternalHub
Includes custom configuration tools, workflows, and integration with CRM/ERP.
Traditional Manufacturing Partner Portal
Limited features like document sharing and basic configurators.
Outcomes for Partners
Self-service capabilities. Collaborative workspaces. Real-time communication and order workflows.
Limited partner tools; reliance on emails, phones, and outdated systems.
Aspect
Outcomes for Partners
ExternalHub
Self-service capabilities. Collaborative workspaces. Real-time communication and order workflows.
Traditional Manufacturing Partner Portal
Limited partner tools; reliance on emails, phones, and outdated systems.
Outcomes for Manufacturers
- 60% fewer support requests. 30% faster sales cycles. Enhanced partner loyalty and satisfaction.
High internal workload; slow sales cycles; limited partner engagement.
Aspect
Outcomes for Manufacturers
ExternalHub
- 60% fewer support requests. 30% faster sales cycles. Enhanced partner loyalty and satisfaction.
Traditional Manufacturing Partner Portal
High internal workload; slow sales cycles; limited partner engagement.
Visibility into Projects and Decision Makers
Tracks key project details and identifies real decision-makers and specifiers to improve product alignment.
Provides minimal insight into project activity and lacks tools to identify decision-makers or specifiers.
Aspect
Visibility into Projects and Decision Makers
ExternalHub
Tracks key project details and identifies real decision-makers and specifiers to improve product alignment.
Traditional Manufacturing Partner Portal
Provides minimal insight into project activity and lacks tools to identify decision-makers or specifiers.
Time to ROI
ROI typically achieved within 6-12 months due to faster sales and reduced costs.
ROI difficult to measure; outcomes often don\'92t justify the high investment.
Aspect
Time to ROI
ExternalHub
ROI typically achieved within 6-12 months due to faster sales and reduced costs.
Traditional Manufacturing Partner Portal
ROI difficult to measure; outcomes often don\'92t justify the high investment.
Scalability
Fully scalable; designed to grow with your business.
Limited scalability; reliant on manual updates and processes.
Aspect
Scalability
ExternalHub
Fully scalable; designed to grow with your business.
Traditional Manufacturing Partner Portal
Limited scalability; reliant on manual updates and processes.
FAQ
ExternalHub speeds up sales cycles, reduces manual tasks, and automates workflows, allowing your team to close deals faster and manage more orders without additional overhead.
By automating repetitive tasks, ExternalHub frees up your team to focus on high-value activities, such as building relationships and driving growth, without needing to expand headcount.
Yes, ExternalHub is designed with a user-friendly interface, allowing partners to configure and place orders independently, reducing the learning curve and support needed.
With increased efficiency and faster sales cycles, most manufacturers see a significant ROI within the first year through saved labor costs, increased orders, and enhanced partner loyalty.
ExternalHub provides self-service capabilities for partners, actionable data insights, and streamlined workflows that allow you to respond faster to market demands, keeping you ahead of competitors.
Yes, ExternalHub provides insights into product configurations and usage patterns, enabling you to make data-driven improvements and connect with advocates who specify your products.
Yes, ExternalHub provides insights into who specifies and advocates for your products in projects, enabling you to build stronger relationships with influential partners and decision-makers.
Implementation typically takes around 3 months, primarily to build custom product configurators and comparison tools tailored to your product offerings.
ExternalHub is a business tool designed for seamless collaboration, unlike standard partner portals, which are often limited to static information, basic configuration options, and general contact forms. With ExternalHub, partners can collaborate on specific projects, share configurations, and use a fully integrated workflow from lead to order.
ExternalHub is not a support ticketing tool but complements such systems by reducing support requests by up to 60%. It enables real-time collaboration and project-specific discussions, preventing miscommunication. Additionally, conversation data collected within ExternalHub can be used to train AI bots, enhancing future support automation.
Yes, ExternalHub is fully white-labeled, allowing you to customize it for one or multiple partners. You can control who provides technical and business support and decide how to share project data to maintain transparency and collaboration. Partners can integrate their CRM/ERP systems to gain full functionality.
ExternalHub has a monthly subscription cost starting at $5K, with a one-time implementation fee starting from $20K. The implementation fee depends on the complexity of your product configurators and tools. Typically, implementation is completed within 3 months, delivering faster ROI compared to traditional portals, which require high upfront investments and longer timelines.
Unlike traditional portals that demand high upfront costs and significant maintenance expenses, ExternalHub delivers greater value by integrating self-service tools, collaborative workspaces, and automated workflows. These features reduce the reliance on manual processes, drive faster sales cycles, and improve partner satisfaction. With measurable outcomes like 60% fewer support requests and enhanced scalability, ExternalHub provides a clear advantage over outdated, resource-intensive solutions.
Ready To
Empower Partners to Self-Serve Projects?
Overtake your Competitors
Free Your Resources and Scale?
Reduce Your Internal Workload?
Let Partners Work Smarter, So You Can Grow?
Lead the Market
Change the way how you work with partners forever?
